Return & Refund Policy

Buybest always strives to provide high-quality products to our customers around the world. However, the item you received might not perform as expected by the time it's delivered or after a time for reasons beyond our control. In such cases, you may contact us and ask for a replacement or a refund.   

1. 7 Days Money Back Guarantee

We have a 7-day-money-back guarantee on all our products from the date you received it without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding actual shipping fees already incurred.  

 

2. 1-year Warranty

We offer one-year guarantee period for our products. For quality problem within one year we provide replacement or refund.   

 

3. My item is DOA(dead on arrival), how could I do?

Though we have an extensive testing before shipping, we can't 100% avoid this problem. After you receive your order, please test them first. If you receive any broken item, please contact us, we will try our best to get it squared away.

 

4. Should I send back broken items?
We now don't demand our customers to send back the broken items to save your shipping fee and offer more efficient after-sales service. But if customers have the same problem for several products, we may require the customer to return items for quality check, and we will pay for the return costs for quality problem.

 

5. When will I get a replacement?

Generally, we will ship the replacement after approving the problem. When you place your new order, please leave a message in order note to remind us of it,  

 

6. Do you provide any envelop or postage?

We don't provide any envelop or postage for returned items. Please do confirm our receiving address with us before you post back broken items, or we will not be responsible if they are lost.
Though we suggest our customers choosing cheapest airmail to post back broken items to save your costs, we are not responsible for lost parcels. You'd better use registered airmail or express shipping if you need to return many items together. Hope you can understand.